We believe customers are more satisfied when they can contribute, and we are more effective when we can deliver new features, fixes, and capabilities based on your feedback. We also take steps to understand how we’re doing in our partnership, and were thrilled to learn you gave us a 98 percent satisfaction rating this year.
Emily McEvilly—Senior Vice President, Services, Workday
At Workday, we’ve discovered that an effective customer success program transitions customers from an average vendor relationship to a strategic partnership. And that’s our intent with our customers. A strategic partnership helps us meet customer expectations both before and after Workday deployments so that our customers get the most out of their Workday investment.
Thousands of organizations, from midsize companies to Fortune® 50 enterprises, trust Workday as their partner. In 2018, Workday achieved an industry-leading 98 percent customer satisfaction rating.
As a company, Workday sets an annual goal to achieve at least 95 percent customer satisfaction. We are committed to building long-lasting relationships with our customers in four key stages:
- Deployment: Seventy percent of our customers are now live because of our carefully vetted partner ecosystem, deployment best practices, and our own deployment offering.
- Education and Training: Our education services help customers efficiently adopt and make the best use of Workday.
- Optimization: We provide the services customers need to increase the value of their investment.
- Support: We are committed to quickly resolving customer issues with around-the-clock support.
Happy Customers in Action
Workday was founded by putting people at the center of enterprise software. Because our customers are on the same single version of Workday, they can share experiences, best practices, and ideas for new features in a way that’s simply not possible with other application providers.