2019 Global Impact Report
Heading Arch


Workday regularly identifies a core set of priority issues to guide our corporate responsibility and sustainability strategy as well as our disclosure reporting. These priority issues reflect the topics of highest concern to Workday and our stakeholders.

How We Determine What Matters Most

We focus our sustainable business practices and reporting on those areas that are of most interest to shareholders and where our business has the most impact. To determine those areas, we conduct a materiality analysis that involves our key steps:


We identify key stakeholders and their interests, as well as issues that are a priority for Workday or that we significantly impact. These priority issues are plotted on an initial materiality matrix.


We define priority issues based on thorough reviews of frameworks, such as Global Reporting Initiative Standards and the Sustainability Accounting Standards Board (SASB) Technology and Communication sector guidance. We also consider topics raised by external research, NGOs, and ESG rating and ranking agencies.


We survey stakeholders at our user conferences, Workday Rising and Rising Europe, which includes customers, partners, prospective customers and employees. Our 2018 surveys garnered input from more than 1,900 stakeholders.


Based on input and feedback from stakeholders, we refine our initial materiality matrix and then analyze it within context of our value chain impacts and strategic corporate issues to determine our priority issues.

Interactive Materiality Matrix

We report on our highest priority issues in detail within this report and cover lower-priority issues as applicable. Our practice is to update our materiality matrix and priority issues every other year to align with our reporting cycle.

Materiality Glossary Open/Close Arrow

Stakeholder Engagement

UNSDG Goal 17

Programs related to how the company engages with stakeholders (including processes for identifying stakeholders, NGOs, and partnerships). Includes stakeholder involvement in environmental and social impact programs.

Human Rights and Labor

UNSDG Goal 5UNSDG Goal 8

Related to a range of human rights issues. Includes nondiscrimination, child labor, forced labor, indigenous rights, freedom of association, and collective bargaining.

Water Use

UNSDG Goal 6UNSDG Goal 14

Efforts and initiatives to minimize water use.


UNSDG Goal 12

Efforts and initiatives to minimize solid waste and increase recycling and waste diversion.


UNSDG Goal 12

Efforts and initiatives to responsibly dispose of electronic waste and increase electronics recycling and waste diversion.

Health and Safety

UNSDG Goal 3UNSDG Goal 8

Issues relating to standard occupational health and safety performance and policies, employee health and wellness programs, and emergency and disaster preparedness management.

Governance and Ethics

UNSDG Goal 8

Practices related to corporate governance and operating ethically and with integrity. Includes core values, code of conduct, and governance structure.

Public Policy

UNSDG Goal 16

Participation in public policy development. Includes lobbying efforts and political contributions.

AI Ethics

UNSDG Goal 9

Practice of using artificial intelligence (AI) with good intention to empower employees and businesses—and fairly impact customers and society—allowing companies to engender trust and scale AI with confidence.

Energy and Carbon Footprint

UNSDG Goal 7UNSDG Goal 13

Efforts to measure, manage, and minimize energy use and the resulting greenhouse gas emissions. Includes direct and indirect energy consumption, green building practices, reducing the impacts of Workday IT operations, and efforts to minimize the environmental impacts of transporting employees.

Community Engagement

UNSDG Goal 4UNSDG Goal 8UNSDG Goal 11

Programs to engage the local community where the company operates. Includes seeking and incorporating feedback into operating activities.

Talent and Culture

UNSDG Goal 8

Initiatives related to employee satisfaction, talent retention, and company culture. Includes employee compensation, benefits, performance review practices, employee recognition, quality of work environment, culture and values, and commitment to work-life balance.

Philanthropy and Volunteering

UNSDG Goal 4UNSDG Goal 8UNSDG Goal 11

Programs to give back to local communities through philanthropy and volunteerism. Includes supporting employee charitable investments of time and money.

Belonging and Diversity

UNSDG Goal 5UNSDG Goal 10

Programs related to hiring, developing, and retaining a diverse global workforce; encouraging a culture of belonging; and creating products to help customers build diverse workplace cultures.

Customer Satisfaction

UNSDG Goal 8UNSDG Goal 9

Programs related to customer satisfaction. Includes customer service, product stewardship, and general customer-relationship management.

Privacy and Data Protection

UNSDG Goal 9

Efforts to safeguard customers’ sensitive business information and data. Includes initiatives to maintain rigorous data-security standards to prevent unauthorized data disclosures.

The United Nations 17 Sustainable Development Goals

UNSDG Goal 1: No Poverty UNSDG Goal 2: Zero Hunger UNSDG Goal 3: Good Health and Well-Being UNSDG Goal 4: Quality Education UNSDG Goal 5: Gender Equality UNSDG Goal 6: Clean Water and Sanitation UNSDG Goal 7: Affordable Clean Energy UNSDG Goal 8: Decent Work and Economic Growth UNSDG Goal 9: Industry, Innovation, and Infrastructure UNSDG Goal 10: Reduced Inequalities UNSDG Goal 11: Sustainable Cities and Communities UNSDG Goal 12: Responsible Consumption and Production UNSDG Goal 13: Climate Action UNSDG Goal 14: Life Below Water UNSDG Goal 15: Life on Land UNSDG Goal 16: Peace, Justice and Strong Institutions UNSDG Goal 17: Partnerships for the Goals

We also consider how the priority issues for Workday can further the United Nations Sustainable Development Goals (SDGs), which are part of the UN’s 2030 Agenda for Sustainable Development. Our alignment with the SDGs is noted in the following discussion.

UNSDG Goal 9: Industry, Innovation, and Infrastructure

Privacy and Data Protection

Workday is responsible for safeguarding our customers’ most sensitive information and data. Along with our customers, we must also adhere to data privacy regulatory concerns as well. A privacy or data security breach could severely impact both Workday and our customers’ brands, so we maintain rigorous data-security standards to ensure the absolute safety of our customers’ business information. Learn more about how Workday ensures data security and privacy in “Customer Success.”

UNSDG Goal 8: Decent Work and Economic Growth UNSDG Goal 9: Industry, Innovation, and Infrastructure

Customer Satisfaction

We are fiercely loyal to our customers, and Workday Co-Founder and Chairman Dave Duffield is also known as chief customer advocate. Customer satisfaction is a key metric for Workday that we measure throughout the year in an effort to retain our existing customer base and attract new customers. Learn more about how Workday promotes customer satisfaction in “Customer Success.”

UNSDG Goal 8: Decent Work and Economic Growth

Talent and Culture

Workday believes that happy, productive employees lead to customer loyalty and a prosperous business. That’s why, at Workday, employees are our most valuable resource and we pride ourselves on being a great place to work. Learn more about Workday employee programs in “A Better Place to Work.”

UNSDG Goal 5: Gender Equality UNSDG Goal 10: Reduced Inequalities

Belonging and Diversity

Diversity plays an integral part in maintaining our position as a “best place to work.” By helping recruit and retain top diverse talent, we can maintain a culture where everyone feels valued. Learn more about Workday diversity programs in “A Better Place to Work.”

UNSDG Goal 1: No Poverty UNSDG Goal 4: Quality Education UNSDG Goal 8: Decent Work and Economic Growth UNSDG Goal 11: Sustainable Cities and Communities

Philanthropy and Volunteering/Community Engagement

A healthy, thriving community is an important ingredient for business success. The Workday Foundation focuses on creating career pathways that maximize human potential. We do this by empowering people facing barriers to employment with skills that will help them secure thriving-wage employment. We go beyond the check through skills-based volunteering and offer a wide variety of programs to support and encourage employee engagement in the community. Learn more about Workday community outreach programs in “Social Impact.”

UNSDG Goal 7: Affordable Clean Energy UNSDG Goal 13: Climate Action

Energy and Carbon Footprint

A healthy environment provides the foundation for our economy and ultimately, for economic opportunity and the future quality of life for our global citizens. We look for new ways to positively address the planet’s sustainability challenges, including investing in renewable energy projects and providing carbon-efficient products for our customers so they can minimize their impact on the planet. Learn more about our approach to environmental sustainability in “Sustainability in the Cloud.”